Identify revenue leakage. Eliminate operational drag. Build the automation that should already exist.
BlackThread helps revenue and operations leaders find where cycle time, conversion, and forecast accuracy are quietly leaking — and implements the automation that fixes it. Independent operator. No software to sell. No multi-quarter transformations.
Three levers. Every recommendation ties back to one of them.
I look at six places where revenue and operations teams typically lose time and money — CRM hygiene, lead routing, pipeline progression, marketing-to-sales handoff, customer onboarding, and reporting. Every fix maps to one of three outcomes.
Cycle time
- Lead response time
- Deal stage progression
- Time from lead to revenue
- SLA compliance
Cost & capacity
- Manual work reduction
- Tool consolidation
- Headcount leverage
- Coordination overhead
Data & forecasting
- Clean CRM data
- Accurate forecasting
- Real-time dashboards
- Cross-team alignment
Diagnose. Quantify. Build.
The same approach that reduced an 8-hour weekly process to 30 minutes at RBC. Discipline, not magic.
Diagnose
Map current-state operations end to end. Find where work stalls, repeats, or breaks. Listen for what isn't being said.
Quantify
Translate symptoms into numbers — hours per week, days of cycle time, percentage points of conversion or forecast accuracy. Prioritize by leverage.
Build
Implement the fix in the tools you already own. Document it. Train your team. Hand it over.
Fixed scope. Fixed fee. No surprises.
Most engagements start with a Diagnostic. You walk away with a quantified roadmap whether or not we continue.
- Current-state operations map
- Top 5–7 prioritized opportunities, quantified
- 90-day implementation roadmap
- Executive-ready summary deck
- Build & ship 2–3 highest-leverage automations
- Native to your existing stack
- Documentation & team training
- Before/after metrics
- Embedded across multiple workstreams
- Continuous improvement cadence
- Quarterly strategy reviews
- Priority access
Specific work. Specific numbers.
The pattern holds across financial services, industrial operations, and cybersecurity. Most teams have 15–25% of cycle time stuck in coordination work that can be automated.
Weekly administrative cycle compressed from 8 hours to 30 minutes by restructuring data flow and automating reporting handoffs.
Manual data updates reduced ~82%; reporting cycle shortened from three days to one across oil sands operations.
Plain language about what I am and what I'm not.
What I do
- Diagnose where revenue and operations leak
- Quantify impact in hours, days, and percentage points
- Build automation in the tools you already own
- Train your team and hand over documentation
- Speak engineer and operator equally well
What I don't do
- Sell software, licenses, or affiliate-linked tools
- Propose multi-quarter transformations
- Hand you a strategy deck and disappear
- Bill by the hour
- Promise outcomes before I've seen the work
An engineer who builds — not a slide-deck consultant.
I'm Jeff Jones. For two decades I've been automating the manual work that quietly drains revenue teams and operations groups. I started in oil sands operations, moved through financial services, and currently lead enterprise AI adoption at a top-tier privileged access management cybersecurity firm.
BlackThread is where I take on selective engagements with revenue and operations leaders who need someone who can both diagnose the problem and actually build the fix. No platform agenda. No vendor relationships. The recommendations are honest because there's nothing on the other side of them.
I've been automating human work since before AI had a name — and the discipline behind it hasn't changed. Structure first. Automation second. AI when it actually helps.
Tell me where revenue or operations is quietly leaking. I'll tell you what I'd fix.
A 30-minute conversation, no pitch. If there's a fit, I'll scope a Diagnostic. If there isn't, I'll say so and point you somewhere useful.